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Travel Information: COVID-19 Update
The personal and/or sensitive information requested is utilized to provide
the user with the required service. The privacy of your information is protected under the guidelines of
the Privacy Policy of the Company and as mandated by law. The use of this site is subject to
unconditional acceptance by the user of the terms and conditions specified in our Privacy
Policy.
PRIVACY POLICY
All the businesses that operate under the Royal Resorts® brand are
committed to protecting and respecting your privacy adhering to the principles of
legality, consent, information, quality, purpose, loyalty, adequate use and responsibility. This
policy establishes the way that all the personal information we obtain or that you provide will be
processed. Please read the following information carefully to understand how the information that you
supply personally and that which you provide through the use of the websites that operate under the
Royal Resorts ® brand is handled.
If you do not agree with the way we collect or
handle your personal information, we ask that you please refrain from supplying this information
understanding that by doing so, the company reserves the right to provide the requested
services.
The Purpose of the Handling of Information.
The information you provide helps us understand your needs and interests and provide quality service. We use your information to communicate with you, to provide service and support, to give you updates on services and offers that may be of interest and to investigate complaints, answer questions or find out about your preferences. Occasionally, we may use your information to contact you to do market research about our products or services. We will always provide a means to unsubscribe from informative emails as well as those associated with market research or surveys.
The personal information provided is also useful for the following purposes:
Information Collected from Users
The Royal Resorts® group collects information in different ways and from
many areas including our network of websites. The personal information that the user provides
voluntarily and directly or by logging in to our sites to use one of the services provided is subject to
the confidentiality and privacy measures applicable for the group. The information requested from the
user to provide them with quality service can include: name, last name, gender, date of birth, name of
employer, address, country of origin, email address, home phone and work phone. In some special cases
you will also be asked for confidential information that could affect the user on a more intimate level
such as credit card number or general state of health and the Company is fully committed to using this
information adequately, only for the purposes indicated in this Privacy Policy and always within the
confines of the Law.
The Options and Means that Royal Resorts® Offers its Users to Limit the Use or Disclosure of Their Information
Royal Resorts® takes the necessary steps to protect personal information
from non-authorized use, disclosure, alteration or destruction and to ensure that personal information
is always correct and updated according to the Federal Law for the Protection of Personal Information.
We also require our employees, associates and service providers to take the necessary measures and make
all reasonable efforts to maintain the confidentiality of the personal information that we share with
them.
For online transactions we use mechanisms to encrypt and secure protocols to
protect the transmission of data from our websites to our databases. Unfortunately, Internet
transmission mechanisms are inherently unsafe and for this reason, the protection of data during these
transmissions cannot be guaranteed.
For your own safety and privacy, we recommend
that you do not send sensitive information to us via email.
Means to Exercise your Right to Access, Rectify, Cancel or Challenge or to Revoke your Consent of Use of Personal Information
The user may exercise his/her rights to access, rectify, cancel or
challenge the use of his/her personal information as well as to revoke the consent given for the use of
said information by sending an email to DatosPersonales@royalresorts.
Royal Resorts®
can deny access to personal information, rectify, cancel or grant a request to
discontinue use of said information in any of the following instances:
In the event of a refusal from Royal Resorts® to comply with the rights of
the user regarding said personal information, it will notify them in a timely manner and using the same
means by which the request was submitted.
Similarly, Royal Resorts® is under no obligation to cancel personal information when:
Transfer of Information
We want the level of service you receive to be excellent. To achieve this, we share your information with other businesses of the Royal Resorts® group as well as service providers based in Mexico or outside the country, therefore we are committed to take the necessary measures to ensure that they all comply with the principles of the protection of personal information and to guarantee that your information will be handled in accordance with the terms stated in this Privacy Policy.
The private clubs that comprise the group that operates under the Royal Resorts® brand may share your information as follows in order to better serve your needs and interests and to improve their services:
Collections Agencies. We may share your information with outside vendors to provide collection services for a variety of goods or services that other companies have provided.
Business partners. From time to time it is possible that we partner with other companies to promote or sponsor special offers and deals. In such cases, as we seek a benefit for you as a result of our commercial alliances, we may share your information with a third party.
On-site services. It is possible that we share your information with local service providers that operate in the resorts or nearby areas of interest to our visitors offering services such as spa treatments, golf, tours or restaurants, etc.
Service providers. In some cases we contract third party providers to offer goods or services such as collections on credit cards, reservation services, travel agents, etc. that may provide services through our websites, provide news or special packages for which we may need to share your personal information. Royal Resorts® supplies these third parties with only the minimum required information to this end.
Business transactions. As we develop our business there may be a need to reorganize, restructure or sell assets. In the event of a sale, consolidation or transfer of assets, Royal Resorts® reserves the right to transfer, sell or assign the collected information including, without restrictions, personal and non-personal information to one or more affiliate or non-affiliate third parties.
Others.In addition, Royal Resorts® can share your personal information with or without notification in the following cases:
The Procedure and Means by which Royal Resorts® will communicate Owners of changes in the Privacy Policy
The Royal Resorts® group reviews the Privacy Policy periodically to ensure
that it continues to fulfill its objectives. The terms and conditions set forth in this Privacy Policy
may change without prior notice. Changes made to the terms and conditions are made available to users on
the Royal Resorts® homepage, www.royalresorts.com, as well as
at the front desk of the resorts or the businesses that collect information and display the date of
modification. All changes to the policy are effective as of the publication date. The use of the site
and/or the services constitutes an acceptance of the most recent Privacy Policy published
herein.
Non-personal Information
As is the case on almost all websites, Royal Resorts® uses cookies and
other technology to provide content specific to your interests, to process your reservations and
requests and/or analyze your visit patterns. Cookies are isolated and cannot be used as a means of
revealing the identity of those who use the site. Cookies identify the type of browser rather than the
person when our sites are visited. If you wish to eliminate cookies from your computer, you can do so
with your browser (use the “help” option in your browser to learn more about eliminating cookies from
your computer).
We may also collect information using “pixel Tags”, “web
beacons”, “clear gifs” or similar means (generically referred to as “pixel Tags”) that allow us to
obtain non-personal information or additional information such as domain names, areas of the site that
you visit, your operating system, the version of the operating system that you use, the version of your
browser and the URL you visited prior to our site. This information is used to improve your experience
on the website and understand usage patterns.
We may also use third party
advertisements on our websites. These advertisers may also use cookies or pixel tags to identify which
advertisements you have seen and on which pages and other information of this nature. Royal Resorts®
does not have control of the use of this technology by third parties and therefore cannot be held
responsible for their acts and policies.
The non-personal information does not
identify the user personally and we may therefore use it or disclose it for any given purpose. If this
information is combined with any personal information such as your email, the information will be
processed as personal information in compliance with our policy.
Use of Websites that Operate with the Royal Resorts® Brand and Links to Other Sites
The user should be aware that any of the websites that operate with the
Royal Resorts® brand may contain links to other websites and the personal information that the user
enters may be transmitted to these third party websites. Therefore Royal Resorts® cannot be responsible
for the use of the information that is transmitted through these links. The links available in the Royal
Resorts® websites are exclusively for the convenience of the user and merely informative. Royal Resorts®
declares that it is not aware of all the information contained in these websites which is why the
inclusion of these links in any of the Royal Resorts® websites does not imply endorsement or approval on
its part with respect to the linked websites' content, advertising, products, services, policies or
other material in or available through these websites and therefore does not take responsibility for
their content. The user will access any of these links at his/her own risk and under his/her own
responsibility.
The Identity and Address of the Responsible Party that Collects Information.
In order to comply with that which is set forth in section I of the 16th Article of the Federal Law for the Protection of Personal Information, the company designates Operadora Corporativa Miró, S.A. de C.V., located in Boulevard Kukulkán Kilómetro 17, Lote 51, Local 102-W Interior, Hotel Royal Islander, Zona Hotelera, C.P. 77500, de la Ciudad de Cancún, Municipio de Benito Juárez, Estado de Quintana Roo, as responsible for the personal information that is collected by all the businesses that operate with the Royal Resorts® brand and will foster the protection of said information within the organization and will make this policy known to our service providers in order to ensure its strict compliance and will also be in charge of following up on requests from the owners of the personal information in the exercise of their rights in accordance with the provisions made in the aforementioned Law.