Last Updated June 28, 2011.
The personal and/or sensitive information requested is utilized to provide
the user with the required service. The privacy of your information is protected under the guidelines of
unconditional acceptance by the user of the terms and conditions specified in our Privacy
All the businesses that operate under the Royal Resorts® brand are
committed to protecting and respecting your privacy adhering to the principles of
legality, consent, information, quality, purpose, loyalty, adequate use and responsibility. This
policy establishes the way that all the personal information we obtain or that you provide will be
processed. Please read the following information carefully to understand how the information that you
supply personally and that which you provide through the use of the websites that operate under the
Royal Resorts ® brand is handled.
If you do not agree with the way we collect or
handle your personal information, we ask that you please refrain from supplying this information
understanding that by doing so, the company reserves the right to provide the requested
The Purpose of the Handling of
The information you provide helps us understand your needs and interests
and provide quality service. We use your information to communicate with you, to provide service and
support, to give you updates on services and offers that may be of interest and to investigate
complaints, answer questions or find out about your preferences. Occasionally, we may use your
information to contact you to do market research about our products or services. We will always provide
a means to unsubscribe from informative emails as well as those associated with market research or
The personal information provided
is also useful for the following purposes:
- To handle your vacation reservations and to process orders for products that you purchase to
make your stay with us more comfortable.
- To keep you updated on news, invitations and other activities relevant to our products and
services, as well as to provide information on special offers in accordance with your tastes and
- To fulfill our contractual obligations arising from any formal agreement between us.
- To allow you to have access to our online services if you decide to do so.
- To notify you of any changes to our service, and
combined with information you have supplied to us by other means.
Information Collected from
The Royal Resorts® group collects information in different ways and from
many areas including our network of websites. The personal information that the user provides
voluntarily and directly or by logging in to our sites to use one of the services provided is subject to
the confidentiality and privacy measures applicable for the group. The information requested from the
user to provide them with quality service can include: name, last name, gender, date of birth, name of
employer, address, country of origin, email address, home phone and work phone. In some special cases
you will also be asked for confidential information that could affect the user on a more intimate level
such as credit card number or general state of health and the Company is fully committed to using this
confines of the Law.
The Options and Means that
Royal Resorts® Offers its Users to Limit the Use or Disclosure of Their Information
Royal Resorts® takes the necessary steps to protect personal information
from non-authorized use, disclosure, alteration or destruction and to ensure that personal information
is always correct and updated according to the Federal Law for the Protection of Personal Information.
We also require our employees, associates and service providers to take the necessary measures and make
all reasonable efforts to maintain the confidentiality of the personal information that we share with
For online transactions we use mechanisms to encrypt and secure protocols to
protect the transmission of data from our websites to our databases. Unfortunately, Internet
transmission mechanisms are inherently unsafe and for this reason, the protection of data during these
transmissions cannot be guaranteed.
For your own safety and privacy, we recommend
that you do not send sensitive information to us via email.
Means to Exercise your Right to
Access, Rectify, Cancel or Challenge or to Revoke your Consent of Use of Personal
The user may exercise his/her rights to access, rectify, cancel or
challenge the use of his/her personal information as well as to revoke the consent given for the use of
said information by sending an email to DatosPersonales@royalresorts.com.
Once your request is received and if it complies with the established requirements of the Law, you will
receive a timely reply as stipulated in the said regulations.
can deny access to personal information, rectify, cancel or grant a request to
discontinue use of said information in any of the following instances:
- When the person making the request is not the owner of the personal information or the legal
representative is not properly accredited to make a request of this nature.
- When the personal information of the person making the request is not located in the
- When the request violates the rights of a third party.
- When there is a legal impediment or a decision from an entitled authority restricts access to
the personal information or does not allow the correction, cancellation or challenging of said
- When the rectification, cancellation or challenge has already taken place.
In the event of a refusal from Royal Resorts® to comply with the rights of
the user regarding said personal information, it will notify them in a timely manner and using the same
means by which the request was submitted.
Similarly, Royal Resorts® is
under no obligation to cancel personal information when:
- It involves the parties to a private, social or administrative contract and the information is
needed for the process and fulfillment.
- When said personal information is required by a legal order.
- When to do so would hinder judicial or administrative proceedings linked to fiscal obligations,
crime investigations or administrative sanctions.
- When said data is needed to protect the legal interests of the user.
- When the information is required to fulfill a legal obligation undertaken by the user,
- When the information is used for prevention or medical diagnosis or in the provision of
healthcare services by a healthcare professional subject to confidentiality.
We want the level of service you receive to be excellent. To achieve this, we share your information
with other businesses of the Royal Resorts® group as well as service providers based in Mexico or
outside the country, therefore we are committed to take the necessary measures to ensure that they all
comply with the principles of the protection of personal information and to guarantee that your
The private clubs that comprise the group that operates under the Royal
Resorts® brand may share your information as follows in order to better serve your needs and interests
and to improve their services:
Collections Agencies. We may share your information with
outside vendors to provide collection services for a variety of goods or services that other companies
Business partners. From time to time it is possible that
we partner with other companies to promote or sponsor special offers and deals. In such cases, as we
seek a benefit for you as a result of our commercial alliances, we may share your information with a
On-site services. It is possible that we share your
information with local service providers that operate in the resorts or nearby areas of interest to our
visitors offering services such as spa treatments, golf, tours or restaurants, etc.
Service providers. In some cases we contract third party
providers to offer goods or services such as collections on credit cards, reservation services, travel
agents, etc. that may provide services through our websites, provide news or special packages for which
we may need to share your personal information. Royal Resorts® supplies these third parties with only
the minimum required information to this end.
Business transactions. As we develop our business there
may be a need to reorganize, restructure or sell assets. In the event of a sale, consolidation or
transfer of assets, Royal Resorts® reserves the right to transfer, sell or assign the collected
information including, without restrictions, personal and non-personal information to one or more
affiliate or non-affiliate third parties.
Others.In addition, Royal Resorts® can share your personal information
with or without notification in the following cases:
- When the transfer is required by any Law or Treaty that governs Mexico.
- When the transfer is necessary for medical prevention or diagnosis, provision of health care,
medical treatment or health care management.
- When the transfer is made to controlling corporations, subsidiaries or affiliates under control
of Royal Resorts® or a parent company or any partnership operating under the same brand and in
accordance with the same internal policies and procedures.brand and in accordance with the same
internal policies and procedures.
- When the transfer is necessary under contract, whether it is in effect or imminent, in the
interest of the owner by the responsible party and a third party.
- When the transfer is necessary or legally required to safeguard public interest or to provide or
- When the transfer is necessary for the recognition, practice or defense of a right in a judicial
- When the transfer is necessary to maintain or comply with a legal relationship between the owner
and the responsible party.
- In cases where there is reason to identify, contact or initiate legal action against someone who
is breaching the rights of privacy, safety and the property of Royal Resorts®, its visitors, guests,
employees, suppliers or the public in general.
- If in good faith Royal Resorts® considers the disclosure is necessary and prudent.
The Procedure and Means by
may change without prior notice. Changes made to the terms and conditions are made available to users on
the Royal Resorts® homepage, www.royalresorts.com, as well as
at the front desk of the resorts or the businesses that collect information and display the date of
modification. All changes to the policy are effective as of the publication date. The use of the site
other technology to provide content specific to your interests, to process your reservations and
requests and/or analyze your visit patterns. Cookies are isolated and cannot be used as a means of
revealing the identity of those who use the site. Cookies identify the type of browser rather than the
person when our sites are visited. If you wish to eliminate cookies from your computer, you can do so
with your browser (use the “help” option in your browser to learn more about eliminating cookies from
We may also collect information using “pixel Tags”, “web
beacons”, “clear gifs” or similar means (generically referred to as “pixel Tags”) that allow us to
obtain non-personal information or additional information such as domain names, areas of the site that
you visit, your operating system, the version of the operating system that you use, the version of your
browser and the URL you visited prior to our site. This information is used to improve your experience
on the website and understand usage patterns.
We may also use third party
advertisements you have seen and on which pages and other information of this nature. Royal Resorts®
does not have control of the use of this technology by third parties and therefore cannot be held
responsible for their acts and policies.
The non-personal information does not
identify the user personally and we may therefore use it or disclose it for any given purpose. If this
information is combined with any personal information such as your email, the information will be
processed as personal information in compliance with our policy.
Use of Websites that Operate
with the Royal Resorts® Brand and Links to Other Sites
The user should be aware that any of the websites that operate with the
Royal Resorts® brand may contain links to other websites and the personal information that the user
enters may be transmitted to these third party websites. Therefore Royal Resorts® cannot be responsible
for the use of the information that is transmitted through these links. The links available in the Royal
Resorts® websites are exclusively for the convenience of the user and merely informative. Royal Resorts®
declares that it is not aware of all the information contained in these websites which is why the
inclusion of these links in any of the Royal Resorts® websites does not imply endorsement or approval on
its part with respect to the linked websites' content, advertising, products, services, policies or
other material in or available through these websites and therefore does not take responsibility for
their content. The user will access any of these links at his/her own risk and under his/her own
The Identity and Address of the
Responsible Party that Collects Information.
In order to comply with that which is set forth in section I of the 16th Article of the Federal Law
for the Protection of Personal Information, the company designates Operadora
Corporativa Miró, S.A. de C.V., located in Boulevard Kukulkán Kilómetro 17, Lote 51,
Local 102-W Interior, Hotel Royal Islander, Zona Hotelera, C.P. 77500, de la Ciudad de Cancún, Municipio
de Benito Juárez, Estado de Quintana Roo, as responsible for the personal information that is collected
by all the businesses that operate with the Royal Resorts® brand and will foster the protection of said
information within the organization and will make this policy known to our service providers in order to
ensure its strict compliance and will also be in charge of following up on requests from the owners of
the personal information in the exercise of their rights in accordance with the provisions made in the